How Good Is Your Customer Service?
A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large. – Henry Ford
Total support requests per week
0-10
11-20
21-30
31-50
51-75
76-100
+100
Total requests by mail, phone or form
0% a 10%
11% a 20%
21% a 40%
41% a 60%
61% a 80%
+ 80%
Average resolution time
Less than 1 hour
1 to 3 hours
3 to 5 hours
From 5 to 8 hours
1 day
2 days
3 days
4 days
5 days
+5 days
Do you have INTERNAL knowledge Base
Yes
No
Do you have knowledge Base for CUSTOMERS
Yes
No
Do you have order management/support tickets software
Yes
No
Do you provide online technical support
Yes
No
Do you have Facebook page (company)
Yes
No
How consider your customer satisfaction
Bad
Reasonable
Good
Very Good
Excellent
Do you think that you can improve the quality of communication and resolution with the customer
Yes
No
Maybe
How consider your service in relation to direct competition
Bad
Reasonable
Good
Very Good
Excellent
Consider your company in constant growth
Yes
No
Have no ideia
How many years are you on the market
Less than 1 year
1 to 2 years
2 to 4 years
4 to 6 years
6 to 8 years
8 to 10 years
+10 years
Would you like to improve communication and relationship with your customers
Yes
No
What do you think that's missing in your business?
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