Returns Authorisation 2024Use to log a customer return request or give an ARN if required

Account Code

Amendment

Yes

Tick this if the form is being redone because of a change

Delivery

Round Number

Courier Collection Required (only if value more than £15)

Yes

Invoice Number(s)

Order Number

Please give the order number for errors so feedback can be passed to the warehouse

Items Being Returned

Special Instructions

Reason For Return

FAO Head of Sales

FAO QA

Responsible department

Please select the area where the problem occured if you know

If 'Other', then please elaborate here

Approx Value of Return (£)

Number of boxes

Financial Impact

Yes

Contact Name

Pharmacy Name

Address

MUST be completed for a collection

Phone

Advisor Name

Authorised Return Number (ARN)

Your Initials - Date - Time EXAMPLE SB8101657

Give an ARN if:
Products are being returned AFTER 2 days - Manager authorisation required
You have authorised a missing claim after an investigation
The product is a Special/Cold Chain/CD - Manager authorisation required